Dynamics 365

Break down the walls and gain greater consistency and understanding between marketing, sales and service

Dynamics 365 is a coherent and flexible platform for managing communication and relationships with corporate customers or organization members, clients or citizens. As a business manager, you can select the functionalities that are relevant to your particular business, which add value to your and your employees' work in achieving your goals.

The Dynamics 365 platform can easily be adapted to a solution that supports your organization's business processes and can help create greater coherence between the various business units, for example in the collaboration between Marketing, Sales and Service.

Thus, the Dynamics 365 platform can help strengthen the relationships with your customers and make your business more competitive by strengthening the cohesion and increasing the productivity of your organization.

Customer Engagement

The Dynamics 365 platform's customer engagement section consists of the following main functional areas:

  • Marketing - from leads to sales and strengthening brand and loyalty
  • Sales - increased revenue and customer insight
  • Customer service - enhanced customer experience and satisfaction
  • Field Service - Increased quality assurance and customer experience
  • Finance and Operations - Maximize financial visibility and profitability
  • Project Service Automation - quality on time and optimization of project portfolio

Utilizing artificial intelligence

Dynamics 365 is an intelligent platform with built-in AI that acts as the user's personal assistant. This means that users are continually assisted with relevant information to get an always updated customer overview and to a more productive execution of customer work from marketing to sales to service.

Specifically, this means that the user's Outlook is integrated with Dynamic 365, and that the intelligent AI engine (Cortana Intelligence) provides advice and heads-up, which is crucial for reducing wastage and risks and boosting productivity in everyday life.

Dynamics 365 thus becomes an integral part of your digital workplace from the start and can for example. also take advantage of updates from LinkedIn.

This means that correspondence and insight into your customer work is at hand and up to date. The LinkedIn integration means that your customer data is always updated in relation to the very latest from your customer's everyday life.

Unlock what’s next with Microsoft Dynamics 365

Learn how Microsoft Dynamics 365 delivers a proven, end-to-end cloud suite that enables business transformation on your terms. Microsoft Dynamics 365 intelligent business applications connect people, products, and data to improve your customer experiences and business processes. With Dynamics 365, you can drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.

Business Applications

Applications that streamline your business with solutions based on Dynamics 365, Project Online and Power Platform.

Dynamics 365 Business Applications
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Michael Schmidt
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