Dynamics 365 is a coherent and flexible platform for managing communication and relationships with corporate customers or organization members, clients or citizens. As a business manager, you can select the functionalities that are relevant to your particular business, which add value to your and your employees' work in achieving your goals.
The Dynamics 365 platform can easily be adapted to a solution that supports your organization's business processes and can help create greater coherence between the various business units, for example in the collaboration between Marketing, Sales and Service.
Thus, the Dynamics 365 platform can help strengthen the relationships with your customers and make your business more competitive by strengthening the cohesion and increasing the productivity of your organization.
The Dynamics 365 platform's customer engagement section consists of the following main functional areas:
Dynamics 365 is an intelligent platform with built-in AI that acts as the user's personal assistant. This means that users are continually assisted with relevant information to get an always updated customer overview and to a more productive execution of customer work from marketing to sales to service.
Specifically, this means that the user's Outlook is integrated with Dynamic 365, and that the intelligent AI engine (Cortana Intelligence) provides advice and heads-up, which is crucial for reducing wastage and risks and boosting productivity in everyday life.
Dynamics 365 thus becomes an integral part of your digital workplace from the start and can for example. also take advantage of updates from LinkedIn.
This means that correspondence and insight into your customer work is at hand and up to date. The LinkedIn integration means that your customer data is always updated in relation to the very latest from your customer's everyday life.
Applications that streamline your business with solutions based on Dynamics 365, Project Online and Power Platform.